February, 2024

REFUND POLICY


This Return and Refund Policy (“Policy”) outlines the guidelines and procedures for returning and refunding products purchased through “https://zebralearn.com/” (“we” “us” “our”) website and application (collectively referred to as the “Platform”). By making a purchase on our Platform, you agree to adhere to this Policy and understand the terms and conditions outlined herein. We recommend reviewing this Policy carefully before making any purchase.


  1. RETURNS AND REFUNDS

    1. Digital Copy: Due to the nature of digital copy, once a digital copy has been downloaded or accessed, to qualify for refund, raise a refund request by submitting a ticket on our website. Ensure that your refund request is made within 24 (twenty four) hours of the original purchase date.

    2. Digital Course: Due to the nature of digital courses, once a digital course has been downloaded or accessed, to qualify for refund, raise a refund request by submitting a ticket on our website. Ensure that your refund request is made within 24 (twenty four) hours of the original purchase date.

    3. Hard Copy: Under exceptional circumstances, only hard copy books with production defects will be replaced with a new copy. Returns, exchanges, or refunds will not be processed under any circumstances.


  2. ELIGIBILITY FOR REPLACEMENT AND REFUNDS


    1. Proof of Purchase: To be eligible for a return or refund, you must provide a valid proof of purchase, such as an order number or transaction details.

    2. Evaluation Process: Our team will assess the reported issue and may require additional

      information or documentation to investigate and verify the problem/defect. We reserve the right to request screenshots, error logs, or other relevant evidence to support your claim.

    3. Refund Decision: The decision to issue a refund will be made at our discretion in case of a digital copy, taking into consideration the specific circumstances and the validity of the reported issue. If a refund is approved, the refund amount will be determined based on the purchase price paid for the digital asset.


  3. REFUND PROCESS

    1. Refund Method: Approved refunds will be processed using the same payment method used for the original purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider's policies.

    2. Non-refundable Fees: Any non-refundable transaction fees or charges imposed by payment processors or banks are not included in the refund amount.


  4. CONTACT US

If you have any questions, concerns, or need assistance regarding replacements and refunds, please contact our customer support team or write to us at hello@zebralearn.com We are here to help and will respond to your inquiries in a timely manner.


This Policy ensures transparency and provides guidelines for returns and refunds of Products purchased through our Platform. By making a purchase, you acknowledge and accept the

terms and conditions outlined in this Policy.


(We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Platform. It is your responsibility to review this Policy periodically to stay informed about any updates.)